Returns & Refund Policy – Kosi Bay Studio

• Digital Products Only

  • All products sold by Kosi Bay Studio are digital downloads.

  • No physical items are shipped.

• No Returns

  • Because digital artwork is delivered instantly and cannot be “returned,” all sales are final once the download link has been sent or the file has been accessed or downloaded.

• No Refunds

  • Refunds are not offered for digital purchases after delivery.

  • This policy exists because digital files cannot be revoked once they have been shared or downloaded.

• Please Review Before Purchasing

  • Customers are encouraged to carefully review:

    • Product descriptions

    • Preview images

    • File details and formats

  • This helps ensure the artwork meets your expectations before completing your purchase.

• Download Issues or Technical Problems

  • If you experience issues with:

    • Accessing your download link

    • Downloading the file

    • File corruption or technical errors

  • Please contact us and we will promptly assist you in resolving the issue or provide a replacement file.

• Unauthorized Redistribution

  • All artwork remains the intellectual property of Kosi Bay Studio.

  • Purchased files are for personal use only unless otherwise stated and may not be redistributed, resold, or shared.

• Contact

  • If you have any questions about a product before purchasing, or if you need help with your download, please contact Kosi Bay Studio support and we will be happy to assist.